Mercado Libre in
Zendesk
Mercado Libre.
Mercado Libre on a single screen.
Questions
Sales
Post-sales
messages
News
Claims
Reviews
IMPROVES THE AGENT'S EXPERIENCE
The agents will have all the information of the product published in Mercado Libre to reply from Zendesk.
SYSTEMATIZE ACTIONS
The platform allows you to save frequent answers and perform actions with a single click.
360° BUYER PROFILE
You will be able to see all previous buyer interactions.
MULTI-ACCOUNT
It can be synchronized with all Mercado Libre accounts you need.
IMPROVES REPUTATION
With our plugin, the time you take to answer questions is reduced; the number of claims is reduced, and the number of expired claims is also reduced.
ALL INTERACCIONS
All questions, messages, sales and claims can be answered and managed.
TEAM STATISTICS
Detailed reports showing the most relevant KPIs of the operations can be accessed in order to make decisions supported by the team's performance data.
OMNICHANNEL
With Zendesk you will have the possibility to add those channels you consider relevant, in addition to Mercado Libre: social networks, Whatsapp, chat, mail, among others.
BETTER WORK ORGANIZATION
The platform is fully adaptable to the needs of the company. Different agent roles can be configured to organize the work according to their rank or specialization.
interactions with all information
of the item in
Mercado Libre
Don't hesitate to ask us for a demo!
Do you use Zendesk?
Enter the marketplace, install our app and start the 14-day free trial.
Don't use Zendesk yet?
Sign up for Zendesk, install our app and start your 14-day free trial.
Do you want to quote an implementation?
Learn about our Zendesk implementation service specially designed for Mercado Libre sellers.
Conoce nuestras guías de ayuda, donde tendrás el paso a paso para instalar nuestro plugin y configurar tu cuenta.
In order to keep an eye on internal performance, it is essential to have a complete understanding of your team's work statistics: you can have all the information organized by schedule, account, agent or as you need.
With Explore you can configure different reports that show the KPIs you consider relevant to your operation.
