Mercado Libre in
Mercado Libre on a single screen.
IMPROVES THE AGENT'S EXPERIENCE
The agents will have all the information of the product published in Mercado Libre to reply from Zendesk.
The platform allows you to save frequent answers and perform actions with a single click.
360° BUYER PROFILE
You will be able to see all previous buyer interactions.
It can be synchronized with all Mercado Libre accounts you need.
With our plugin, the time you take to answer questions is reduced; the number of claims is reduced, and the number of expired claims is also reduced.
All questions, messages, sales and claims can be answered and managed.
Detailed reports showing the most relevant KPIs of the operations can be accessed in order to make decisions supported by the team's performance data.
With Zendesk you will have the possibility to add those channels you consider relevant, in addition to Mercado Libre: social networks, Whatsapp, chat, mail, among others.
BETTER WORK ORGANIZATION
The platform is fully adaptable to the needs of the company. Different agent roles can be configured to organize the work according to their rank or specialization.
interactions with all information
of the item in
Don't hesitate to ask us for a demo!
Since we started using Zendesk we have increased our productivity tremendously, and we connect all our systems to respond with all the information at hand.
After testing and evaluating all (literally) the question management tools in MercadoLibre, we are left with menze, since, per question it shows you more information and thus we can have better context to give a better answer that pushes the sale as well as allows us to easily follow up. Being in the environment of one of the best Customer Service platforms, Zendesk opens many possibilities for growth.
Do you use Zendesk?
Enter the marketplace, install our app and start the 14-day free trial.
Don't use Zendesk yet?
Sign up for Zendesk, install our app and start your 14-day free trial.
Do you want to quote an implementation?
Learn about our Zendesk implementation service specially designed for Mercado Libre sellers.
Conoce nuestras guías de ayuda, donde tendrás el paso a paso para instalar nuestro plugin y configurar tu cuenta.
In order to keep an eye on internal performance, it is essential to have a complete understanding of your team's work statistics: you can have all the information organized by schedule, account, agent or as you need.
With Explore you can configure different reports that show the KPIs you consider relevant to your operation.