Mercado Libre in
Zendesk 


A new way to think about customer support in
Mercado Libre.
With our plugin you will be able to answer all interactions of
Mercado Libre on a single screen.

Questions

Sales

Post-sales
messages

News

Claims

Reviews
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It can be synchronized with as many Mercado Libre accounts as you wish, at no additional cost.
14 days free trial!


Benefits

IMPROVES THE AGENT'S EXPERIENCE

The agents will have all the information of the product published in Mercado Libre to reply from Zendesk.


SYSTEMATIZE ACTIONS

The platform allows you to save frequent answers and perform actions with a single click.


360° BUYER PROFILE

You will be able to see all previous buyer interactions.


MULTI-ACCOUNT

It can be synchronized with all Mercado Libre accounts you need.


IMPROVES REPUTATION

With our plugin, the time you take to answer questions is reduced; the number of claims is reduced, and the number of expired claims is also reduced.


ALL INTERACCIONS

All questions, messages, sales and claims can be answered and managed. 


TEAM STATISTICS

Detailed reports showing the most relevant KPIs of the operations can be accessed in order to make decisions supported by the team's performance data.


OMNICHANNEL

With Zendesk you will have the possibility to add those channels you consider relevant, in addition to Mercado Libre: social networks, Whatsapp, chat, mail, among others.


BETTER WORK ORGANIZATION

The platform is fully adaptable to the needs of the company. Different agent roles can be configured to organize the work according to their rank or specialization.


Respond and manage 
interactions with all information 
of the item in
Mercado Libre
Do you want to know all the functionalities of the plugin?
Don't hesitate to ask us for a demo!

They already trust us
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Do you use Zendesk?

Enter the marketplace, install our app and start the 14-day free trial.

Don't use Zendesk yet?

Sign up for Zendesk, install our app and start your 14-day free trial. 

Do you want to quote an implementation?

Learn about our Zendesk implementation service specially designed for Mercado Libre sellers.

Check out our setup guides , where you will find step-by-step instructions on how to install our plugin and configure your account.

With Zendesk you can make informed decisions.



In order to keep an eye on internal performance, it is essential to have a complete understanding of your team's work statistics: you can have all the information organized by schedule, account, agent or as you need.

With Explore you can configure different reports that show the KPIs you consider relevant to your operation.

How can we help?