Skip to Content

APPS & INTEGRATIONS

Bring your Mercado Libre customer service into Zendesk.

Centralize messages, inquiries, orders and claims. Automate customer service with AI and scale your operation without losing quality.

THE CHALLENGE
As your Mercado Libre operation grows, so do the challenges.

Too many channels, too many tools

Your team handles Mercado Libre, WhatsApp, email and other channels separately, constantly switching between platforms.

Information is spread everywhere

Sales, shipping and claims data live in different places, making every customer interaction harder to resolve.

Multiple accounts add complexity

Managing different Mercado Libre accounts becomes increasingly difficult as the operation grows.

Speed starts competing with quality

Maintaining fast response times without sacrificing service quality becomes harder as volume increases.

You probably don’t need more tools. You need the ones you already use to work together.

ONE TICKET. COMPLETE CONTEXT.

Manage the entire customer journey from Zendesk.

Bring Mercado Libre conversations and sales information into each Zendesk ticket, giving your team the context they need to respond and take action without switching platforms.

Everything in one place

Questions, sales and claims come together with the customer’s conversation history.

Complete order visibility

Access buyer, payment, shipping, return and invoicing information directly from the ticket.

Work without leaving Zendesk

Follow up on requests and manage actions from the same workspace your service team already uses.


BUILT TO SCALE

Manage multiple Mercado Libre accounts from one place.

Centralize different accounts and markets in the same workspace while keeping control over teams, permissions and operations.

  • Multiple Mercado Libre accounts and countries.
  • Roles and permissions by team or user.
  • Centralized visibility without switching workspaces.

SMARTER OPERATIONS

Automate repetitive work with AI and custom workflows.

Use Zendesk AI and workflows adapted to your operation to respond faster, automate recurring tasks and reduce manual work.

  • Faster responses with AI and complete context.
  • Workflows adapted to your business rules.
  • Automated actions for claims and returns.




INSIGHTS THAT DRIVE ACTION

Turn customer service data into better decisions.

Track the performance of your Mercado Libre customer service operation with the metrics your team needs to identify issues, understand trends and improve the customer experience.

  • Key customer experience indicators.
  • Claims and their impact on your operation.
    Customizable and exportable reports.
  • Data to support better operational decisions.

READY TO SIMPLIFY YOUR OPERATION?

Bring Mercado Libre and
Zendesk together.

Tell us how you manage your Mercado Libre customer service today. We'll help you explore how the integration can fit your operation and your team's workflows.

PRONTO PARA SIMPLIFICAR SUA OPERAÇÃO?

Conecte o Mercado Livre
ao Zendesk.

Conte para nós como você gerencia hoje o atendimento do Mercado Livre. Podemos ajudar a avaliar como a integração se adapta à sua operação e à forma de trabalhar da sua equipe.

¿LISTO PARA SIMPLIFICAR TU OPERACIÓN?

Conectá Mercado Libre
con Zendesk.

Contanos cómo gestionás hoy la atención de Mercado Libre. Te ayudamos a evaluar cómo la integración puede adaptarse a tu operación y a la forma de trabajar de tu equipo.